![]() Process – This branch includes all of the steps and procedures involved in the process or activity, as well as the equipment, materials, and workflow.Personnel – This branch includes all human-related factors that may have an impact on the problem under consideration, such as training, communication, and teamwork.While the names may be used interchangeably, they all refer to the same basic problem-solving and process-improvement tool.Īn Ishikawa Diagram has six main branches, which are as follows: The diagram’s branches resemble the bones of a herring, a type of fish. Herringbone diagram: This is another name for the diagram’s appearance. The diagram depicts the relationships between the causes and the effects, making it easier to determine where to focus improvement efforts. Here are some brief explanations for the various names:įishbone diagram: This name comes from the visual appearance of the diagram, which looks like a fish skeleton with the problem or effect at the head and the causes branching out like the bones of the fish.Ĭause-and-effect diagram: This name reflects the diagram’s purpose, which is to aid in the identification of the root causes of a problem by mapping out the various factors that contribute to it. Each branch represents a possible cause category that contributes to the problem under consideration.īecause it is a versatile and widely used tool in problem solving and process improvement, an Ishikawa diagram is known by many different names. ![]() ![]() The diagram is organised with a central spine and several branches that resemble fish bones. Examples of Business Problems Solved with Ishikawa Diagramsīecause of its appearance, the Ishikawa Diagram is also known as the fishbone diagram after its creator, Kaoru Ishikawa.Using Ishikawa Diagrams in Problem-Solving.
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